All Ché Ché’s garments are designed according to UK standard women’s sizing. Please refer to our Size Guide page for UK, US, and EU size conversions. If you need help choosing the right size, feel free to contact us anytime.

Yes! You can request custom sizing by contacting us at contact@cheches.co.uk before placing your order. If you want different sizes for tops and bottoms, simply use the “Special Instructions” notes section at checkout to specify your requirements.

We are currently in the process of our application and are waiting to hear back. We hope to have it up and running as soon as possible — stay tuned!

Yes, every piece is handmade by me, the founder, from design to sewing, ensuring quality and uniqueness in every stitch.

Each garment is made to order, so please allow the stated lead/turnaround time before shipping. For UK orders, we use Royal Mail Tracked 48 service, and for international orders, Royal Mail International Signed For. Delivery times vary depending on location (usually 7-14 working days, sometimes up to 28).
Please note: Post dates are listed in the description of some items—this is when your item will be posted out to you.

As each piece is made to order, we do not offer refunds. We are exchange-only. Standard items can be exchanged within 14 days, provided they are unworn and in original condition. Custom-made garments made to your specific measurements are final sale and cannot be exchanged.

We are not responsible for returns lost in transit. Unfortunately, no exchange or refund will be given in these cases, so we recommend using tracked postage for all returns.

As all garments are handmade to order, exchanges can take 14 days or more depending on our current turnaround time. When making exchanges, please provide your order number, name, and the item you'd like to exchange it with so we can locate your order and process it efficiently.

Washing instructions are included in the description of each item. The majority of garments require cold wash, low spin, and no tumble drying. Some pieces may require hand washing only. If you’re unsure, please contact us and we will guide you on the best care for your garment.

Yes! We ship worldwide with flat-rate postage for international orders. Please check our Shipping page for more details.

You can reach us via the contact form on our website, email us at contact@cheches.co.uk, or message us on Instagram @cheches. We aim to respond within 24-48 hours.